I needed to schedule an appointment for an estimate in the evening, so I didn’t have to miss work. Bob was willing to do that and was prompt. Bob measured our newly remodeled bathroom shower with a laser. He provided suggestions for the type of pattern/trim since we wanted a clean/modern look. Bob explained the process and how long to expect for the glass to be ready for installation. I called for an installation appointment the day Bob said the glass would be ready. He informed the glass would be in the next day and was actually able to set an installation appointment in the afternoon. The installers were on time and installed the glass in 4 hours, the time promised by Bob. The shower glass is perfect! I also know that Bob stands behind his product installation. Westport glass comes highly recommended.