A frameless shower warranty in Kansas City from Westport Glass covers workmanship for one year from installation, including faulty hardware, sweeps, seals, caulking, leaking, and sagging. The tempered glass carries a separate manufacturer defect warranty, while accidental breakage, scratches, and hard-water buildup are not covered.
Most warranty claims are assessed within a few business days, and covered hardware or seal repairs are typically completed in a single follow-up visit at no charge during the one-year coverage period.
"A warranty is only as good as the install behind it. We document every measurement and hardware spec, and we anchor load-bearing hardware into studs or blocking, so if a homeowner ever calls, we know exactly what's on their wall," says Brian Dugan, Fourth-Generation Co-Owner of Westport Glass & Mirror.
What Is Covered
- We guarantee our shower enclosures to be free from defects in workmanship for one year from the date of installation. Any claim for glass imperfections as established by ASTM International guidelines must be submitted to us in writing within 72 hours from the day of installation.
- This warranty covers the original purchaser, is not transferable, and terminates upon the sale of the home/business where it has been installed.
- Proof of purchase is required.
- We will repair or replace any faulty hardware including sweeps and seals, at no additional charge for one year from the date of installation.
- We will provide service for caulking, leaking, and sagging for one year from the date of installation.
What Is Not Covered
- Breakage of glass, scratches, chips, water spots, mineral build up, mold or mildew or any other defects to the glass or hardware that occurs after installation.
- Acts of nature including fire, flood or earthquake
- Damage caused through faulty design on of the residence or business, improper construction of shower walls, tile, curbs, sills, careless handling, alteration, misuse, or misapplication
- Improper use of cleaning products or absence of regular use of a squeegee
- Leaking due to abnormal shower conditions like water flow directed towards door and opening, use of mounted body sprays of any type or leaking caused by improper sill pitch
- For Showerguard/EnduroShield claims - After 1 year from the date of install any claims made to ShowerGuard will not cover the cost of our labor to install. The Labor rate at time of warranty claim will be charged.
- All shower glass installation requires Westport Glass to drill into shower surface (tile, marble, Onyx, Quartz, etc.). Westport Glass is not responsible for any surface that may crack resulting from normal drilling. Any repair to the surface damage is to be corrected by the Customer at his/her sole expense. Westport Glass assumes no responsibility due to unforeseen conditions such as drilling into pipes that are behind walls, or in heated floors that are not properly documented.
Notes
Westport Glass enclosures are designed to withstand leaking under normal shower conditions. Excessive water pressure or shower sprays directed towards the door or opening do not represent normal shower conditions and can result in leaks.
- Do not use towel bars and handles as grab bars. They are not designed for this purpose and will not support your weight
- Vinyls and sweeps periodically will need to be replaced. After the warranty period you can purchase these through us and easily install them yourself or if you prefer, we can provide the service to you and additional service charge.
- Hard coat finishes on hardware may vary due to materials used. Hardware finishes may vary based on supplier batches or have a different shade due to the use of different substrates or materials used per application. This is to be expected and not covered under warranty.
- Every piece of tempered glass must have a permanent stamp or logo to signify that it is tempered glass. Westport Glass does not guarantee the location of the logo other than it will be located in the corner of glass.
- If installing a frameless steam shower enclosure, it is impossible for 100% steam retention since it is frameless.
Westport Glass is not responsible for liability, loss or expense where the primary cause of the claim or damage is pre-existing conditions, including faulty, inadequate or defective design, construction, maintenance or repair of property or contamination of the subsurface where the condition existed prior to the start of the Westport Glass’s work. Westport Glass shall not be held liable, nor assume responsibility, for any failure, damage, injury, or loss arising, directly or indirectly, from the improper installation of the shower enclosure, specifically including, but not limited to:
- The failure to anchor load-bearing hardware into wall studs or structural blocking.
- Anchoring hardware solely into drywall, tile, plaster, mortar, or non-structural substrates using anchors, plugs, or similar fastening devices.
- Any subsequent loosening, misalignment, collapse, breakage of glass, or detachment of the shower enclosure that results from securing hardware into non-structural materials.
Frequently Asked Questions
What does the Westport frameless shower warranty cover?
It covers workmanship for one year from installation, including faulty hardware, sweeps, seals, caulking, leaking, and sagging. Glass imperfections must be reported in writing within 72 hours of installation, and the warranty applies to the original purchaser only.
Is accidental glass breakage covered under the warranty?
No. Breakage, scratches, chips, water spots, and mineral buildup that occur after installation are not covered. Replacement glass can be re-fabricated to your original spec for a fee.
How do I file a warranty claim?
Contact Westport Glass with your proof of purchase and installation details. Claims for glass imperfections must be submitted in writing within 72 hours, while hardware and seal claims are accepted throughout the one-year coverage period.
Are shower door sweeps and seals covered by the warranty?
Sweeps and seals are replaceable components. Westport will repair or replace faulty hardware, including sweeps and seals, at no additional charge for one year from installation, subject to the published warranty terms and exclusions. After the warranty period, replacement vinyls and sweeps can be purchased from Westport, with installation available for an additional service charge.
About the Expert
All the owners, including Brian Dugan, are Fourth-Generation Co-Owners of Westport Glass & Mirror of Kansas City. Westport has crafted custom glass since 1947, and Brian brings 20+ years overseeing the installation standards and structural anchoring that stand behind every warranty the shop issues. Meet the Westport team
